SUPPORT CENTER.
We're here to help if you run into issues. Our team understands how important it is for our customers to have their questions or issues resolved quickly.
How to guides.
Check back soon, we're working on adding simple yet effective guides on how to resolve a majority of all PC related issues. Until then, our support team is ready to help.
Frequently Asked Questions.
Sales
Buying a new PC may feel overwhelming, but we've made it simple and easy. Here's a list of common questions and answers we come across often. For additional help, contact our team for expert advice.
How long will it take?
On average it takes about 2-3 weeks for our team to build, test, QA, and package your order. Once it ships, it will depend on the shipping method you've selected.
- Inventory: up to 5 business days
- Assembly: up to 3 business days
- Testing & QA: up to 3 business days
- Packaging: up to 2 business days
What is your return policy?
We offer a 30 day return policy from the day you receive your order.
Re-stocking fees may apply unless there is a hardware issue with the PC that the Build Redux team is able to replicate.
Can you explain your warranty?
All orders placed with Build Redux include a 2-year parts and labor limited warranty. We will repair or replace defective hardware free of charge as long as they have not been physically damaged or abused.
Within the first year, customers can take advantage of our "Advanced Warranty Replacement" service in which Build Redux will send you the replacement part first while placing a hold on a customer credit card. After the first year, customers will receive "Standard Warranty Replacement" service in which the customer is to first ship the suspected defective component to Build Redux for examination and replacement.
*The customer is responsible for shipping costs to Build Redux after 60 days of original delivery.
Do you setup and install Windows, drivers, etc?
Yes, our team will take care of everything for you. Your computer will be ready to play when you receive it. Our team will build, setup, and test the PC before it ships.
Support
Good news, a majority of the issues you may face are quite simple and easy for us to help resolve for you. Let's start with the common ones below. If you still need help, please reach out to our team.
No video on display when you turn on the PC?
Make sure your display is plugged into the graphics card instead of the motherboard. Verify the monitor is set to the correct input.
Blue screen or other stability issues?
If you just received your system, the graphics card or memory modules may need to be reseated. If the PC has been working fine in the past, try to do a Windows system point restore first, if that doesn't help use the Windows Memory Diagnostic test.
Contact our team.
Email: support@buildredux.com
Phone: 1-856-390-7905
Hours: Mon-Fri: 9 AM - 5 PM (PST)